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Take a Tour of Winstar Casino with JackpotJoe! February 2020

Now you cant even get in touch with them. I will never play there again. I have been playing this casino on and off for eight years. With online casinos becoming more popular I thought Coolcat would fall in line with the other casinos and pay winnings after verification and their deductions. Been waiting for a winnings of Now their not responding to any of my emails and even when I log on do not get the little chat button to chat? Stay away from this casino instead try Lincoln , Slots Capital , winaday or Slot land they always pay and pay quickly. Still waiting and still getting no response. Maybe they changed the payment system. How long did yours take? I still have received nothing. I have been playing and have two pending withdrawals — have been waiting since dec 27th and keep telling me it is coming — wire is choice bc supposed to be fast. If you play here expect to wait for your payout. Impossible to withdraw winnings. Clearly something has changed! Never received paperwork, paperwork incomplete, I faxed and e mailed no less than 8 times all my information. They told me that they sent me an email several days before, but I have not ever received an email from them. Chatted with an agent he told me that I sent documents to the wrong email address, it was the address that was on the verification form. I won a jackpot Feb. Same thing happened a year ago and it took over two months to get paid. I won over What a disappointment. They sent back a reference number and a note that it would be reviewed and I would hear something within a two day business period of time. It has now been over 2 months. After dumping in a couple thousand dollars in losses I got lucky and hit for a few hundred dollars on two different slots. I have deposited thousands of dollars, which comes out of my account in 2 seconds, but to not get what you are entitled to is a discrace. This was Nov.{/INSERTKEYS}{/PARAGRAPH} I am now into 6 months and can not get them to pay me my final payment. I had been a member for many years and payouts were prompt and hassle-free. The only one that has never paid me is Coolcat casinos and I have won much larger amounts. How is this acceptable. I thought great.. I also sent several emails of which I got a reply , they assigned a ticket number and would respond within 24 hours …. She told me it may take a few more months but i will get paid. They tell me they didnt receive the deposit on their end, however i have receipts. Gave them another try because I like their games but now again…no payout for almost two months. Any casino account can be closed at our discretion as part of our policies to ensure game fairness, and to preserve the integrity of company assets and our third-party payment service providers. Finally, over six weeks ago I was approved for a much lower amount than I was due as I was playing only on my money, used no bonus, or special code, just deposited my money. I have had the same issue I have been trying to get my documents processed since august and have been talking to customer support at least three times a week. I sent back another email when those few days were gone and got another reference number assigned and two days before I could hear something. If you plan on ever making a withdrawal, forget about it. Maybe it was a mistake but I can get no response from them after 4 days of trying. I am now on my 4th reference number and still another two days. The decision is, unfortunately, irreversible. I do chats a week without results. FYI- I never even used any bonuses or codes. This is ridiculous and I am concerned if they are going to disappear off the map before I get my money. Then they ended our conversation and put my balance back to 0. Just like most of these complaints it has been over two months since I won. It was a hassle to receive and a headache of emails and chats and such. They will not respond to calls, emails, or text messages. Still no contact. Dollars on April 15th, the requested verification documents which I sent. When you try they just cancel your account. I re-submitted all necessary all paper work, drivers license, copy of any or all credit cards used, electric bill, and bank statement, authorization form. Never received a check even though it was supposedly escalated. The most recent line was that everything is now delayed due to their CFO having a heart attack since they are sooooo busy paying out money. Funny it took them only a few seconds to take my money…. Every payment I got from this casino has been a hassle. Worst experience ever. Next thing you know i have a zero balance. After another moth of endless calls and e mails, I have heard it all. I was due 1, So the whole process has been over 3 months and I refuse to play. One week payout max. My withdrawal request was approved in early May, after three weeks of submitting paperwork multiple times. I am not really worried about my withdrawal as I am getting the same run around. Their phone support is zero. The REAL gamble here is whether you will ever get what you win… thus , why play here. Over 3 months ago I finally won! And in my case the answer is no. Great news, or so I thought. Four months and up to process withdrawals is completely unacceptable and the communication and customer service are awful. So if being able to get your money back is important to you, you might want to gamble elsewhere. I have documentation from eight years ago showing same problem. I could go on about this casino about the good points and the horrible points but the only really important point to consider is if you get lucky enough to win at their casino can you cash out your winnings? Is this considered delaying the facts or do they not want to pay out what I won? My payment has been escalated a bunch of times. I contacted them yesterday to ask why it had not been processed and was still sitting in my account and they told me it was because they were missing paperwork. I found another site and won and had the funds within 2 months. This been gonna on 6 weeks now. It has never taken this long before. I have been trying to get my payouts since March , been getting stonewalled also…. This is the chat message I got when I tried to make a withdrawal:. Not only did the verification process make it extremely difficult to get through the support people were rude and not helpful at all. Well before my withdrawl I submitted all paperwork and information needed to withdrawl if I ever won. Have you received your money yet? At one point they had me re-do all my authorization paperwork again — to no avail. Same old run around waiting on processor , and its been escalated several times. I also wish I would of read the reviews. What a horrible way to do a customer you call a VIP. I have been given the run around long enough. So I told them just give me my check but they keep email me to send me a picture of my credit card. Been waiting since late Nov for my withdrawal requests, which had to be split into 4 since the limit is per. Have been waiting for a payment since June, escalated and re-escalation numerous times, between Cool Cat and their sister site Royal Ace I am waiting on approximately 10, I completed all the necessary paperwork and submitted it to customer support. {PARAGRAPH}{INSERTKEYS}I withdraw as a check,they kept saying they recommend bank wire. I have to hound them for every dime.. I wish I had seen all these reviews about cool cat casino before I started playing there.