๐Ÿ– Big Fish Games Inc | Complaints | Better Business Bureauยฎ Profile

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Customer Response. They have responded to me in an email said that if I replied they would respond to me with an answer. As one of our Customer Support representatives had informed Ms. I think racial harassment is completely unacceptable and yet they refuse to address this issue properly. We understand that Ms. If needed i have many more pictures. If a player is experiencing any complication, we encourage them to reach out to our Customer Support team so we can provide all available options and help choose the best one for them. And not had a reply which I find unacceptable. I do not expect to play this app and be racially abused and bfc to just ignore me. More information about this program and how it works is available on our website here:. Second, Customer Support is only able to discuss an account with the account holder for security and privacy reasons. BBB Business Profiles generally cover a three-year reporting period. As a matter of policy, BBB does not endorse any product, service or business. Offering me 10 mil to be racially abused is not on. BBB is here to help. I have another level 6 that is getting close to dropping off your list You already committed When you allow gamers to continue to buy tickets. I may have to take this further if it is not resolved. BBB Business Profiles may not be reproduced for sales or promotional purposes. Hi Mr. Under this program, inquiries relating to game odds, free virtual chips or coins, or other discretionary comps will not be addressed in customer service emails. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you reply through that message or the link below we can quickly work together to resolve this issue regarding receiving the proper credits for these charges. As of yesterday I had a level 4 win and now its gone. We have also reached out directly through our Customer Support email system as well. I spend a couple of hundred dollars a month and all I want is to play and be fair. Why is my money not good enough. Where is my jackpot in level 6? Lastly, we understand that there is concern regarding the odds in Big Fish Casino. File a Complaint. We will also be following up with you directly through your open ticket in our Customer Support email system as well. The odds remain the same for every player, regardless of play-style, account, or any purchases made within the app. When I did get a reply they gave me a measly 10mil and said the email had not been looked at. I'm able to see that some screenshots were provided to us, however, there's no indication on these screenshots as to when these charges from iTunes went through. Status: Answered. We can provide some additional troubleshooting steps to help with common technical issues. We encourage all customers to reach out to us directly for the fastest response, as our team has the tools available to best assist. We understand that there is concern regarding the odds in Big Fish Casino, the odds remain the same for every player, regardless of playstyle.

Years in Business: Overview of BBB Ratings. I think promising to look at my account to get this special vip bonus and never actually doing it it an absolute joke.

You can also reply with the info through this BBB contact. This program allows our support team to focus on billing-related or technical-related issues for our customers.

Thank you for contacting Big Fish Games. Looking at the purchases on your Big Fish Casino account, we're able to see that prior visit web page May 25th,the last purchases had gone through in October of On the Jackpot Magic Slots account, we're seeing that there hasn't been any purchases made following October 7th, In order to properly compare these charges against what we're able to see in our system, we big fish casino troubleshooting need to know the exact dates for when these charges appeared on your account.

Also after I complained last time I did not see a win on here for months so I expect it to be the same again this time. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Why have they not looked at this account and stopped their chat. How rude.

This response is just a general message that was sent to many customers who have written in at one time in an effort to resolve questions as quickly as possible. I have been racially abused on this app and I have taken screen shots of this racial abuse and sent this in to bfc to review and they took days to reply.

I think racial abuse is completely unacceptable but perhaps BFC is the sort of company big fish casino troubleshooting support such things. Because of this, we are unable to discuss any action taken on another player's account, including questions regarding complimentary boosts that other players receive.

We understand that Mr.

We are always happy to help a customer directly. I have been a loyal paying player for a number of years now and whilst my friends enjoy daily bonuses of mil plus i get nothing. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You can contact us directly through our Contact Customer Support help page provided below , or through replying directly to a submitted ticket with additional information or questions. I too am a paying customer and all I seem to do is feed bfc my own money in the hope that I will eventually get put on this bonus scheme but never do. If one of these messages is received in the future and players are still in need of assistance, please simply reply back to the message directly and a Customer Support representative will get back to you with a personalized reply. We are happy to assist Ms. This will be the quickest way we can resolve this for you. Third, if you have questions about the recent settlement, please reach out to the lawyers proposed to represent the settlement class:. This week I have been ignored. In the future, the best way to reach us is through our Contact Us Page linked below. We are happy to assist with complimentary boosts of chips or spins for players when available, but kindly note that any complimentary chips or spins are provided on a discretionary basis and may not always be available. You are enrolled in this program because of the number of tickets we have received regarding the odds in Jackpot Magic Slots. Fourth, we have received the report sent to us from Ms. Racial abuse in this county is against the law. I also asked them how much money I would need to spend to qualify and they have not replied. I am a vip like my other friends who get this bonus but I do not get it. Sort By. We wanted to clarify that these moderation blocks for chat, status, and inbox on the account is permanent, and that the Moderation team's decision is final and irreversible due to Big Fish Terms of Use violations. Our Terms of Use attached continue to govern your account, or can be found on our site below:. I have sent 3 emails to them on this issue and yet I do not have a response. And I know for a fact this has happened to other players. I find this completely unacceptable. First, we understand that there's a question regarding the VIP Host program; the VIP Player Hosts are a newer extension of the Customer Support team that we're still working on expanding to provide the quality service you've come to know. My other complaint is. Want a quote from this business? Please help. The picture here is dated and maybe someone can tell me why it had to come to this? In regards to concerns surrounding technical issues, we do our best to provide the best possible connection for each of our players. Without knowing this information, we will not be able to issue any credits to the accounts. I aske every week and every week they say they will look into it and my account had not been chosen yet to get this special vip programme. We hope that we have made strides towards resolving Ms. I have also emailed you directly through our Customer Support email system. We respond below to each of the points raised in your complaint. Third, we are able to see that Ms. I am not happy and still awaiting a response from them as to how I will be properly compensated. I have been spending a huge amount of money on bfc and I have been promised that they will look at my account to give me a special vip bonus. While we were able to reply on June 5, regarding this issue, we apologize for any confusion. BBB Business Profiles are subject to change at any time. Need to file a complaint? Customer Complaints Summary. We have attached a copy of our Terms of Use to this correspondence, as well as provided a link below for your convenience: Big Fish Terms of Use:. It takes weeks before you hear anything. They are willing to say that are happy to reply to me after receiving bf this first complaint which you will see as their response about and then continue to ignore me.